Acceptable Use Policy (AUP)

Hosted VoIP Services

Last Updated: 12/12/25

This Acceptable Use Policy (“AUP”) governs the use of hosted Voice over Internet Protocol (“VoIP”) services, software, platforms, APIs, and related services (“Services”) provided by PBX0.com, LLC (“Provider”).

This AUP is incorporated by reference into the Hosted VoIP Services Agreement (“Agreement”). Capitalized terms not defined herein have the meanings set forth in the Agreement. By accessing or using the Services, Customer agrees to comply with this AUP.

1. Purpose of This Policy

  • Protect the stability, security, and integrity of Provider’s network
  • Ensure compliance with applicable laws and carrier requirements
  • Prevent abuse, fraud, and misuse of the Services

2. Prohibited Uses

Customer may not use the Services, directly or indirectly, for any unlawful, abusive, fraudulent, or harmful activity, including but not limited to the following:

2.1 Illegal or Unlawful Activity

  • Any activity that violates local, state, federal, or international law
  • Violations of FCC regulations or carrier policies
  • Assisting or enabling illegal activity by third parties

2.2 Fraud, Abuse, and Network Misuse

  • Toll fraud, call pumping, traffic inflation, or artificial traffic generation
  • Attempting to bypass billing, rate limits, or access controls
  • Unauthorized access to systems, credentials, or endpoints
  • Use of compromised devices or credentials

2.3 Auto-Dialing, Robocalling, and Mass Calling

  • Auto-dialing, robocalling, or predictive dialing without proper consent
  • High-volume or mass outbound calling that violates applicable law
  • Any calling activity that results in excessive complaints or carrier blocks

Customer is solely responsible for ensuring proper consent and compliance with all applicable calling regulations.

2.4 Harassing, Abusive, or Harmful Communications

  • Threatening, harassing, defamatory, or abusive communications
  • Transmission of obscene, hateful, or otherwise offensive content
  • Use of the Services to stalk or intimidate individuals or entities

2.5 Security and Network Integrity

  • Any activity that degrades, disrupts, or interferes with Provider’s network
  • Excessive resource consumption that impacts other customers
  • Scanning, probing, or testing Provider systems without authorization
  • Introduction of malware, bots, or malicious code

3. Fair Use & Resource Management

Provider operates a shared network environment. Customer agrees not to:

  • Generate excessive or abnormal traffic patterns
  • Consume disproportionate system resources
  • Use the Services in a manner inconsistent with normal business use

Provider reserves the sole and absolute discretion to determine whether use is excessive, abusive, or improper.

4. Third-Party Carriers & Blocking

  • Provider relies on third-party carriers and vendors
  • Carriers may block, throttle, or reject traffic at their discretion
  • Provider has no obligation to reroute or restore blocked traffic
  • Provider is not responsible for carrier-imposed restrictions

5. Enforcement & Remedies

  • Monitor usage patterns for compliance
  • Throttle, block, suspend, or terminate Services
  • Block destinations, numbers, or traffic types
  • Require corrective action prior to service restoration

Such enforcement actions do not constitute breach of the Agreement. Provider is not required to provide prior notice, justification, or opportunity to cure. Enforcement decisions may be based on automated systems, carrier feedback, regulatory guidance, or risk analysis and do not require proof of wrongdoing. Provider is not obligated to monitor Customer’s use of the Services and shall not be liable for failure to detect prohibited activity.

6. Customer Responsibility

  • Actions of its users, agents, contractors, and end users
  • Security of credentials, endpoints, and devices
  • Compliance with all applicable laws and regulations
  • Content transmitted using the Services

Customer remains responsible even if misuse is caused by compromised devices, misconfiguration, or third-party integrations.

7. STIR/SHAKEN & Caller ID Authentication Policy

Customer acknowledges that all outbound calling traffic is subject to STIR/SHAKEN caller ID authentication requirements and carrier enforcement policies.

Customer Obligations

  • Only transmit accurate, authorized caller ID information
  • Only place calls for which it has legal authority and consent
  • Maintain records supporting its right to use assigned numbers
  • Comply with all FCC STIR/SHAKEN rules and related mandates

Provider Rights

  • Attest calls at A, B, or C levels at its sole discretion
  • Downgrade or refuse attestation for high-risk traffic
  • Block, label, or suspend traffic flagged as spam or illegal
  • Require additional verification or documentation

Provider makes no guarantee that any call will receive a specific attestation level or be completed by downstream carriers.

8. High-Risk Traffic Classification

8.1 Examples of High-Risk Traffic

  • Large bursts of short-duration outbound calls
  • High answer-seizure ratio anomalies
  • Calls generating excessive spam complaints
  • Calls using recycled, spoofed, or unauthorized numbers
  • International or premium-rate calling spikes
  • Call patterns inconsistent with stated business purpose
  • Traffic flagged by analytics, carriers, or regulators

8.2 Enforcement Actions

  • Immediate call blocking
  • Suspension of outbound calling
  • Termination of service
  • Carrier reporting or traceback cooperation

Provider is not required to provide notice or an opportunity to cure before taking action. Customer acknowledges that Provider may cooperate with industry traceback organizations, carriers, and regulators as required by law or industry mandate.

9. No Waiver

Failure by Provider to enforce this AUP in any instance does not constitute a waiver of Provider’s right to enforce it in the future.

10. Modifications to This Policy

  • Provider may modify this AUP at any time
  • Updates become effective upon posting
  • Customer waives the right to receive individual notice
  • Continued use of the Services constitutes acceptance of the updated AUP
  • Failure to review updates does not relieve Customer of compliance obligations

11. Relationship to Agreement

This AUP supplements and forms part of the Hosted VoIP Services Agreement. In the event of a conflict between this AUP and the Agreement, the Agreement controls, unless expressly stated otherwise.

12. Violations

  • Immediate suspension or termination
  • Loss of service without refund
  • Legal action where appropriate