Federal Communications Commission (FCC) regulations require telecommunications service providers, including VoIP and hosted voice platforms, to verify the identity and legitimacy of their customers and the end users of the services provided. These requirements are part of ongoing efforts to combat illegal robocalling, caller ID spoofing, fraud, and misuse of telecommunications networks.

By using our services, you acknowledge and agree to comply with these requirements.

Information We Are Required to Collect (Customer / Account Holder)

To comply with FCC regulations, industry best practices, and carrier requirements, we are required to collect and maintain accurate customer identity information, which may include, but is not limited to:

• Legal business name or individual name
• Physical service address (no P.O. Boxes)
• Billing address (if different)
• Valid email address and phone number
• Business formation details (if applicable)
• EIN or SSN (as applicable)
• State of incorporation/registration
• Authorized contact person(s)
• Description of intended use of the service
• Nature of calling traffic (inbound, outbound, local, long-distance, SMS, etc.)

This information must be accurate, current, and verifiable.

End User Information (Required Collection by Customer and Agents)

If you resell, distribute, or otherwise provide access to our services to third parties, end users, or sub-accounts (including via agents, dealers, or affiliates), you are responsible for ensuring that Know Your Customer (KYC) information is collected for each end user, including:

• End user legal name (individual or business)
• Physical location where the service is used
• Contact information
• Intended use of the service
• Confirmation that the end user will comply with all applicable laws and FCC rules

Your agents, resellers, or representatives must collect this information prior to service activation and maintain it in a retrievable format.

Verification and Ongoing Compliance

We reserve the right to:

• Verify submitted information using third-party or carrier validation tools
• Request updated or additional documentation at any time
• Audit customer or reseller records for FCC compliance
• Suspend or terminate service for failure to provide or maintain required information

Failure to comply may result in service interruption, number suspension, deregistration from carrier routing, or permanent termination.

FCC Responsibility & Registration

Customers are responsible for maintaining their own FCC-related registrations and filings where required, including but not limited to:

• FCC Registration Number (FRN), if applicable
• Robocall Mitigation Database (RMD) filings
• STIR/SHAKEN compliance and attestations
• Any state-level telecommunications registrations

We do not assume responsibility for a customer’s failure to meet their independent regulatory obligations.

Prohibited Use

Our services may not be used for:

• Illegal robocalling or auto-dialing
• Caller ID spoofing or misleading call origination
• Fraud, scams, or deceptive practices
• Traffic that violates FCC, FTC, state, or federal law

We maintain a zero-tolerance policy for abuse and reserve the right to immediately disable services involved in suspected violations.

Data Retention & Cooperation with Authorities

We may retain customer and end user information as required by law or carrier policy and may cooperate with law enforcement, carriers, or regulatory agencies when legally required.

Acceptance of Terms

• You understand and agree to these KYC requirements
• You are responsible for the accuracy of all submitted information
• You are responsible for ensuring your agents and end users comply
• Failure to comply may result in suspension or termination of service